Saltash know that an understanding, responsive repairs service is a key element in  the social housing residents’ attitude to contractors.

With a long experience of successful social housing repairs contracts, Saltash has developed unrivalled innovative approaches and service levels for this work.

Residents’ satisfaction levels dictate the benchmarks of our performance. In addition to the quality of workmanship we also monitor on all key contracts:

• Cleanliness and Consideration
• Politeness of our Operatives
• Time Keeping

24 Hour Call Centre

Saltash has an in-house 24-hour call centre which provides responses within two hours for crucial jobs, 24-hours a day, 365 days a year. Saltash brings real meaning to the phrase 24/7 service’. Saltash has also introduced Electric Job Allocation (EJA), via PDA technology.

This fast and modern administration system provides substantial bottom line cost savings to clients.